Our People: Our Greatest Asset
Not only does our portfolio of high quality solutions and global reach distinguish NTT, but so does the caliber of our employees dedicated to satisfying customers. Our proactive support, responsiveness, and attention to details have won our customers' confidence. The results are seen in NTT's very high retention rate.
NTT Communications won the award for Best Customer Care at the World Communication Awards 2005 following its best Global Carrier award in 2004 for industry leadership in customer service.
At NTT America, our customer care staff are committed to:
Our dedicated Account Advisors at NTT America's Global IP Network service unit are providing world-class customer support to subscribers. For billing, account, and SLA information for Global IP Network service, please go to:
The launch of the Certified Engineering Center (CEC) for Data Center Services at NTT America is just another example of our commitment to customer care. CEC provides Enterprise Hosting service customers with direct access to highly skilled certified engineers for technical support, eliminating the traditional tiered call center structure that required customers to interact with multiple levels of support before speaking to a qualified engineer.
Through the CEC, all U.S., European, Asia-Pacific customers who are supported through NTT America's U.S. data center can speak promptly to a certified Windows, Solaris, Linux or Networking engineer for technical support.
NTT America Enterprise Hosting customers can reach the CEC by calling 1-888-NTT-CEC-1 for 24 x 7 certified support.
Visit our dedicated site for Internet Networking services:
Visit our dedicated Data Center Services site to learn more.
An Article: Achieving Network Operations Excellence Through Customer Involvement as covered on WSTA Ticker magazine
Read the article
(PDF File: 276KB)