Our Customer Care

Our People: Our Greatest Asset

Not only does our portfolio of high quality solutions and global reach distinguish NTT, but so does the caliber of our employees dedicated to satisfying customers. Our proactive support, responsiveness, and attention to details have won our customers' confidence. The results are seen in NTT's very high retention rate.

NTT Communications won the award for Best Customer Care at the World Communication Awards 2005 following its best Global Carrier award in 2004 for industry leadership in customer service.

At NTT America, our customer care staff are committed to:

• Analyze and understand the customer and their business so as to understand their service requirements
• Develop a service deliverable with the customer, ensuring agreed levels of service are delivered and managed appropriately. Incorporate an understanding of the priority business critical services delivered to the customer
• Pro-actively identify customers' service requirements and expectations across all NTT's products and services and communicate these requirements as appropriate
• Prepare a service development plan if necessary with the customer and the virtual NTT team, to be reviewed and modified on a regular basis
• Delight the customer with the focus, commitment and effectiveness of NTT's service organization as their business partner

Our dedicated Account Advisors at NTT America's Global IP Network service unit are providing world-class customer support to subscribers. For billing, account, and SLA information for Global IP Network service, please go to:

http://us.ntt.net/support/

The launch of the Certified Engineering Center (CEC) for Enterprise Hosting Service at NTT America is just another example of our commitment to customer care. CEC provides Enterprise Hosting service customers with direct access to highly skilled certified engineers for technical support, eliminating the traditional tiered call center structure that required customers to interact with multiple levels of support before speaking to a qualified engineer.

Through the CEC, all U.S., European, Asia-Pacific customers who are supported through NTT America's U.S. data center can speak promptly to a certified Windows, Solaris, Linux or Networking engineer for technical support.

NTT America Enterprise Hosting customers can reach the CEC by calling 1-888-NTT-CEC-1 for 24 x 7 certified support.