Customer Portal

Global Customer Portal at https://www.nttarcstar.com

Welcome to NTT America Global Customer Portal! The Global Customer Portal is your one-stop online support tool to manage your account with access to:

• Your current service subscription information
• Our marketing collaterals & other reference materials
• Your user profile
• Your company’s user & administrator profile*
• View and update your company’s emergency communications contact lists*
• View your company’s invoice copy*
• View your company’s billing address*
• Submit, view and track your billing/trouble tickets*
• Receive alerts, notices, and announcements

* For designated individuals only

Subscribers of our value-added Managed Service offerings can also use the portal to:

• View bandwidth traffic reports
• Monitor alarms on your networks
• Request router configuration update 

Global Customer Portal Quick Video Tour

Please visit our Global Customer Portal Quick Video Tour to learn more about Global Customer Portal.

U.S. Customer Zone at https://us.ntt.net/customer_zone

In our continuing effort to provide you the best customer service, we are pleased to make available the NTT Communications U.S. Customer Zone.

The U.S. Customer Zone is a user friendly web portal that allows you to access a wide variety of information about your account. On the site you can find:

• Billing information - Whether you want to update or modify your contact information, make payments, or simply review your past invoices. All of this can be done in the billing section.
• Trouble Ticketing - If you have a technical or billing issue that needs to be addressed you can simply open a trouble ticket, and we will begin working on the problem. Additionally you can review and post trouble tickets.
• Usage Tracking - We provide you with a visual representation of your usage through usage graphing. Easily pull up daily, monthly, or yearly graphs of your bandwidth usage.
• Network Performance - View real-time network performance and SLA information by region.
• Additional Services - If you have other NTT Communications products, including IntelliSecurity or Smart Content Delivery™, you can also easily monitor these through the U.S. Customer Zone.
• NOC Customer Survey - Please let us know how we're doing with customer support by filling out our survey. Your feedback is important to us.

NTT America Customer Portal at http://ehportal.nttamerica.com

Our Customer Portal delivers an integrated experience with unprecedented detail in an easy to use interface. On the site you can find:

• Monitoring & Reporting
  • A view of the overall health of the customer’s system.
  • Real-time view of bandwidth usage
  • Storage and Recovery statistics
  • Managed Security portal to review and configure firewalls and other security options
• Support - Submit billing, administrative and support tickets
  • Search and review open and closed tickets
  • Access system notices and alerts
  • Browse the extensive document library
• Service Management
  • Current Service Overview
  • Information, configuration and downstream and upstream related services for each server
  • Backup and recovery information, configuration and scheduling
  • Overview of open orders
  • Order detail and status
• Account Management
  • Add and edit users giving various permission levels
  • NTT America Enterprise Hosting contacts
  • Account and contract information
  • Billing and payment history