In Japan and Korea, players such as NTT and SK Telecom have achieved significant transformation without the need for major organizational changes, largely because of the strong partnerships they have already forged with local ecosystem partners, and the strength of consumer electronics companies in these markets.
Anywhere Network Scorecard: Communications Service Providers
Having a long history in the region, NTT is no foreign to enterprises in Asia-Pacific. Leveraging its deep knowledge of the operational environment in Asia, NTT is competent to take responsibilities for the implementation issues based on specific regulatory restrictions and distinct local business requirements.
Raising the Bar: IP Telephony Service Provider Scorecard
NTT brings to the US and international markets a set of assets that could make competitors jealous. Its assets include a solid financial base secured by its parent company’s Japanese operations.
[NTT] wants to bring customers a “seamless ICT outsource solution’ and it brings a wide range of network and hosting elements to its target markets. Yankee Group believes NTT’s capabilities – including human resources, network assets and technology as well as its various operating divisions – in general match its aspirations.
US Carrier Scorecard, Part 2: Moving to Delivery Anywhere Services to Anywhere
Enterprises January 2007
"NTT Communications occupies the number-one position in the league table that compares eight global operators for overall customer satisfaction, because it captured the hearts and minds of Data VPN service users more successfully than its rivals."
Director at Telemark
"Customer support is one of the key elements of international telecoms services, and Best Customer Care is one of the keenly contested categories in the World Communications Awards 2005.
"NTT Communications can be proud to have succeeded in the face of very strong competition."
Editor-in-Chief of Total Telecom
October 6, 2005