Global Network Management Service

NTT Communications’ NTel Ops service is a global network management system that leverages virtual engineers (agents) to learn from human actions, reduce errors and accelerate end-to-end runbook procedures allowing for the resolution of most service incidents without human intervention.  NTel Ops gives you a fully transparent view across your service management framework via a single web portal. 

Key aspects of the service include:

• A flexible solution for monitoring and managing sophisticated and heterogeneous global networks.
• Supports enterprise requirements for the highest levels of network performance by proactively detecting, escalating, and resolving incidents.
• Delivers faster response by leveraging automated expert systems.
• Aligns with the Information Technology Infrastructure Library v3 (ITIL-v3) framework for service delivery and support.

NTel Ops leverages automatics-based expert systems to monitor and resolve client incidents across NTT Communications infrastructure as well as third party services.  Common network and operating system issues are remediated automatically.  Results are consistent, predictable and free from human error.

For the greatest flexibility and value NTel Ops offers tiered service levels:

Level 0 – Event Management and Notifications

Level 1 – Incident Management

Level 2 - Change Management, Request Fulfillment, Release Management, Problem Management and Access Management

Level 3 – Capacity planning and Service Continuity Management

Contact us today to find out how you can significantly improve operational efficiency across all of your network services and free up valuable resources to focus on your key business imperatives.