NTT Communications’ NTel Ops service is a global network management system that leverages virtual engineers (agents) to learn from human actions, reduce errors and accelerate end-to-end runbook procedures allowing for the resolution of most service incidents without human intervention. NTel Ops gives you a fully transparent view across your service management framework via a single web portal.
Key aspects of the service include:
NTel Ops leverages automatics-based expert systems to monitor and resolve client incidents across NTT Communications infrastructure as well as third party services. Common network and operating system issues are remediated automatically. Results are consistent, predictable and free from human error.
For the greatest flexibility and value NTel Ops offers tiered service levels:
Level 0 – Event Management and Notifications
Level 1 – Incident Management
Level 2 - Change Management, Request Fulfillment, Release Management, Problem Management and Access Management
Level 3 – Capacity planning and Service Continuity Management
Contact us today to find out how you can significantly improve operational efficiency across all of your network services and free up valuable resources to focus on your key business imperatives.