Select Language : English


Brazil: English / 日本語 / Português do Brasil
United States: English

Europe, Middle East, Africa (EMEA)

(Belgium, France, Germany, Netherlands, Spain, United Arab Emirates, United Kingdom)
English / 日本語 / Español / Deutsch / Français
Russia: English / 日本語 / русский

Asia Pacific

Japan(Business): English / 日本語
Japan(Residential): English / 日本語
Australia(NTT Com ICT Solutions): English
Mainland China: English / 日本語 / 簡體中文
Hong Kong & Macao: English / 日本語 / 繁体中文 / 簡體中文
India: English / 日本語
Indonesia: English
Korea: English / 日本語 / 한국어
Malaysia: English
Philippines(DTSI): English
Singapore: English / 日本語
Taiwan: English / 日本語 / 繁体中文
Thailand: English / 日本語
Vietnam: English / 日本語

NTT America Support Services

Local support when you need it

Extending the value of our core hosting services, we also offer optional resources within our data centers to augment your internal IT staff and skills. Available through NTT America Support Services, experienced staff members provide you with on-site expertise to troubleshoot and maintain your hosted systems, on an as needed basis. You may utilize this service to complement your staff and for responsive, on-the spot, handling of operational requirements of your systems.

Colocation Support Services

Colocation customers sometimes need an urgent or small physical task performed on their equipment. Instead of dispatching support personnel, it can be more efficient to use local NTT America staff as part of our Remote Hands offering. Remote Hands services include such things as:

  • Installing or removing cabling and equipment
  • Reporting status of equipment indicators
  • Typing customer-provided console commands
  • Soft-booting equipment
  • Labeling equipment and/or cables
  • Changing pre-labeled, pre-ejected media
  • Verifying cable integrity

Hosting Support Services

NTT America experts are also available to perform many server-related tasks including:

  • Application installation and troubleshooting
  • OS reinstall
  • Patch management

Learn more about our Support Services by downloading the datasheet or chat with one of our sales experts.


NTT America's Support Services offer a range of tasks that can be performed by our fully trained, expert engineers on site for both Colocation and Hosting customers. Find out more or download our datasheet.

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