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Brazil: English / 日本語 / Português do Brasil
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icn-service-detail_managed_infrastructure

Monitoring-as-a-Service (MaaS)

Managed Web and Application Monitoring

Reduce failures

Proactive monitoring of your outsourced infrastructure lets you detect and fix problems early.

Recover faster

Advanced warning of problems lets you anticipate recovery needs, leading to reduced end user downtime.

Customer portal

Provides real-time status of hardware, internet protocols, operating systems, firewalls, storage and load balancing.

Features and Benefits

Proactive Monitoring
Core Portfolio
Protocols
Customer Portal

Proactive monitoring of your outsourced infrastructure can mean the difference between success and failure. Early detection of a problem will result in significant savings — in personnel costs and the cost of lost business.

With monitoring in place, you reduce the chance of a failure and increase your ability to restore service more quickly if something goes wrong.

We offer comprehensive monitoring tools as standard to all our Managed Hosting, Managed Firewall, Managed Storage and Load Balancing customers. 

Our core monitoring portfolio covers five fundamental areas:

  • Core Elements — covering hardware and internet protocols
  • Server Vital Signs — key performance indicators (KPI) for server operating systems (Windows, Linux and Solaris)
  • Firewall Vital Signs — monitoring the key elements of the security solution
  • Managed Storage Vital Signs — up-to-date performance of file systems
  • Load Balancer Vital Signs — monitoring load balancer traffic 

Our managed services are engineered for mission-critical performance, which means we consider monitoring and insight of application performance of paramount importance. Core Monitoring delivers an unprecedented level of detail. The following example shows monitoring elements for server ports, content and internet protocols:

ICMP

Service level, Total time, Lookup time, Average/minimum/maximum RTT

TCP

Service level, Total time, Lookup time, Connect time, Download/Transfer time

HTTP

Service level, Total time, Lookup time, Connect time, Response time, Download/Transfer time

HTTPS

Service level, Total time, Lookup time, Connect time, Response time, Download/Transfer time

DNS

Service level, Total time, Response time

FTP

Service level, Total time, Lookup time, Connect time, Response time, Download/Transfer time

SMTP

Service level, Total time, Lookup time, Connect time, Response time, Upload time

POP3

Service level, Total time, Lookup time, Connect time, Response time, Download/Transfer time

IMAP4

Service level, Total time, Lookup time, Connect time, Response time, Download/Transfer time

Our customer portal delivers an integrated experience with unprecedented detail and an easy-to-use interface.

In addition to monitoring the health of your managed solution, you can also access the trouble ticket system, review solution components, monitor the status of open orders and access billing and contractual information.

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