NTT America Support Services
Local support when you need it
Extending the value of our core hosting services, we also offer optional resources within our data centers to augment your internal IT staff and skills. Available through NTT America Support Services, experienced staff members provide you with on-site expertise to troubleshoot and maintain your hosted systems, on an as needed basis. You may utilize this service to complement your staff and for responsive, on-the spot, handling of operational requirements of your systems.
Colocation Support Services
Colocation customers sometimes need an urgent or small physical task performed on their equipment. Instead of dispatching support personnel, it can be more efficient to use local NTT America staff as part of our Remote Hands offering. Remote Hands services include such things as:
- Installing or removing cabling and equipment
- Reporting status of equipment indicators
- Typing customer-provided console commands
- Soft-booting equipment
- Labeling equipment and/or cables
- Changing pre-labeled, pre-ejected media
- Verifying cable integrity
Hosting Support Services
NTT America experts are also available to perform many server-related tasks including:
- Application installation and troubleshooting
- OS reinstall
- Patch management
Learn more about our Support Services by downloading the datasheet or chat with one of our sales experts.
NTT America's Support Services offer a range of tasks that can be performed by our fully trained, expert engineers on site for both Colocation and Hosting customers. Find out more or download our datasheet.